Shipping policy
Thank you for shopping with HolyMouthwash. This Shipping Policy explains how and when your order will be delivered, what it costs, and what to do if something goes wrong.
1. Where we ship
We currently ship to customers in:
- United States
- Canada
- United Kingdom
- Republic of Ireland
- Australia
- New Zealand
If your country is not listed, we are unable to accept your order at this time. We may expand or reduce the list of countries we serve at our discretion.
2. Order processing and cut-off time
Cut-off time:
- Orders placed before 4:00 PM MST (Mountain Time) are processed the same business day
- Orders placed after 4:00 PM MST are processed the next business day
Business days means Monday through Friday, excluding public holidays in our fulfillment regions.
3. Handling time
All orders are prepared and dispatched within 1–3 business days.
Orders are not processed on weekends, public holidays, or during major shipping disruptions.
4. Transit time
Once your order has been dispatched, the estimated transit time is 3–7 business days.
Transit times are estimates and are not guaranteed. Delivery may be affected by:
- Carrier delays or service disruptions
- Customs processing and inspection (for international orders)
- Weather, natural disasters, or public holidays
- Regional postal service delays
- Any other factors outside our control
We are not liable for delays caused by circumstances outside our control.
5. Total delivery time
From order placement to final delivery, most customers can expect their order to arrive within 4–10 business days. This includes handling time (1–3 days) and transit time (3–7 days).
6. Shipping costs
Standard shipping rates:
| Country | Standard shipping | Free shipping threshold |
|---|---|---|
| United States | $4.99 | Orders over $45 |
| Canada | $6.99 | Orders over $65 |
| United Kingdom | £3.99 | Orders over £35 |
| Ireland | €4.99 | Orders over €40 |
| Australia | $7.99 | Orders over $65 |
| New Zealand | $8.99 | Orders over $80 |
Shipping costs are calculated and displayed at checkout before you complete your order. The exact threshold and rate for your country will be shown at checkout.
7. Customs duties and import taxes
For orders shipped to countries outside the United States, your package may be subject to import duties, VAT, GST, or other customs fees imposed by your country's customs authority.
These charges are the customer's responsibility. They are not included in the product price or shipping cost at checkout. We have no control over these fees and cannot estimate them in advance.
If a package is refused or returned because customs fees were not paid, we are not able to refund the original shipping cost. The cost of the returned products may be refunded, less any fees incurred in the return process.
We recommend checking with your local customs office before placing an order if you are unsure about potential duties and taxes.
8. Currency
All prices and transactions are processed in your local currency, which is displayed at checkout based on your shipping location:
- USD — United States
- CAD — Canada
- GBP — United Kingdom
- EUR — Ireland
- AUD — Australia
- NZD — New Zealand
If your payment method uses a different currency from the one displayed at checkout, your bank or card issuer may apply its own exchange rate and foreign transaction fees. These fees are set by your bank and are not controlled by us.
9. Shipping partners
We work with established courier and postal services to ensure safe and timely delivery. The exact carrier used for your order depends on your destination and the shipping service available.
Our primary shipping partners include:
- USPS (United States)
- DHL eCommerce
- FedEx
- Canada Post (Canada)
- Royal Mail (United Kingdom)
- An Post (Ireland)
- Australia Post (Australia)
- New Zealand Post (New Zealand)
The carrier assigned to your order will be shown on your tracking page once your order ships.
10. Tracking your order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link.
Please allow 24–48 hours after dispatch for tracking information to update in the carrier's system. If tracking has not updated after 48 hours, email us at support@holymouthwash.com with your order number and we will look into it.
You can also check your order status anytime on our Track your order page.
11. Risk of loss and delivery
Ownership and risk of loss for your products transfer to you upon delivery to the shipping address you provided at checkout.
If a package is marked as delivered by the carrier but you have not received it:
- Check with neighbors and anyone else in your household
- Contact the carrier directly with your tracking number
- File a "lost package" claim with the carrier if necessary
- If the carrier's investigation doesn't resolve the issue, email us at support@holymouthwash.com with your order number and we will do our best to help
12. Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for orders that are delayed, lost, or returned due to:
- Incorrect or incomplete shipping addresses provided at checkout
- Unreachable recipient or inability to deliver
- Refused delivery or unpaid customs fees
If a package is returned to us due to an address issue, we will contact you. You may be asked to cover the cost of re-shipping the order to the corrected address. If you choose to cancel the order instead, we will refund the product cost less any shipping fees already incurred.
13. Lost or significantly delayed shipments
If your order appears lost or is significantly later than the estimated delivery window:
- Check the tracking link provided in your shipping confirmation email
- If there is no tracking movement for 5 or more business days, contact the carrier using your tracking number
- If the carrier cannot resolve the issue, email us at support@holymouthwash.com with your order number and we will step in
For packages that are confirmed lost in transit (not delivered, not at the carrier's last known location), we will either resend the order or issue a full refund, at your choice.
14. Order changes
If you need to change or cancel your order, email support@holymouthwash.com as soon as possible.
- Before the order has shipped: we can cancel it or update the shipping address
- After the order has shipped: we cannot cancel it or change the address, but you can use our standard return policy or the 60-day satisfaction guarantee depending on your situation
For full details, see our [Refund & Return Policy].
15. Right to cancel (UK, EU/Ireland consumers)
Under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive, consumers in the UK and Ireland have a statutory right to cancel an online order within 14 days of receipt for any reason, without needing to provide a reason. This right applies to purchases from sellers based outside the UK and EU when shipping into those markets.
To exercise this right, email us at support@holymouthwash.com within 14 days of receiving your order. We will refund your order in full, including original outbound shipping costs, within 14 days of receiving the returned product.
Hygiene exemption: Under UK and EU law, sealed products that are not suitable for return for hygiene or health protection reasons are exempt from the statutory cooling-off right once unsealed. This applies to our Pulling Oil, Hydroxyapatite Paste, and Gum Serum. Sealed, unopened products remain eligible. The Halo Spoon is returnable under the statutory right regardless of condition.
16. Contact us
For any shipping-related questions:
Business Address: 426 Sunflower Dr, Ames, IA 50014, USA
Email: support@holymouthwash.com
Phone Number: +1 307-637-5151
Business Hours: 9 AM to 5 PM, Monday to Friday
Time zone: (GMT-07:00) Mountain Time — America/Denver