Payment Policy

This Payment Policy explains how payments work at HolyMouthwash, what payment methods we accept, and what to do if something goes wrong with your payment.

1. Accepted payment methods

We accept the following payment methods at checkout:

Credit and debit cards:

  • Visa
  • Mastercard
  • American Express

Digital wallets:

  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

The payment methods available to you may vary depending on your country, your device, and your bank's support for a given method. The final list of accepted methods is shown at checkout.

2. Currency

All prices and transactions are processed in your local currency, which is displayed at checkout based on your shipping location:

  • USD — United States
  • CAD — Canada
  • GBP — United Kingdom
  • EUR — Ireland
  • AUD — Australia
  • NZD — New Zealand

If your payment method uses a different currency from the one displayed at checkout, your bank or card issuer may apply its own exchange rate and foreign transaction fees. These fees are set by your bank and are outside our control.

3. Payment processing

Payments are processed by secure third-party payment providers:

  • Shopify Payments — our primary card processor
  • PayPal — for PayPal transactions
  • Apple Pay, Google Pay, Shop Pay — via their respective payment networks

We do not store your full card number on our systems. Card payment information is encrypted and transmitted directly to our payment processor.

All payment providers we work with are PCI-DSS compliant — the industry standard for the safe handling of card data.

4. When we charge your card

Your card is authorized and charged at the time you place your order.

If we are unable to fulfill your order for any reason (stock unavailability, shipping restrictions, suspected fraud, or other valid reasons), we will refund your payment in full to the original payment method. We will notify you by email before canceling your order.

5. Order confirmation and receipts

After a successful payment:

  • You will receive an order confirmation email with a summary of your order, the amount charged, and your shipping details
  • You will receive a shipping confirmation email with tracking information when your order is dispatched

If you do not receive a confirmation email within 15 minutes of placing your order, please:

  • Check your spam or junk folder
  • Verify the email address you used at checkout
  • Contact us at support@holymouthwash.com with your order details

6. Billing information

You are responsible for ensuring that the billing information you provide at checkout is accurate, including:

  • Full name
  • Billing address (must match the address on file with your card issuer)
  • Card details or payment information

Incorrect billing information may cause your payment to be declined or delay processing.

7. Failed or declined payments

If your payment fails or is declined:

  • Your order will not be processed
  • You will see an error message at checkout
  • We will not attempt to re-charge your card without your approval

Common reasons for payment failure include:

  • Incorrect card details or billing address
  • Insufficient funds
  • Card issuer blocking the transaction (common for international purchases — contact your bank)
  • Card expired
  • Fraud protection flag on the card

If you repeatedly experience payment issues, try an alternative payment method or contact your bank before reaching out to us.

8. Chargebacks and disputes

We take chargebacks seriously. If you have an issue with your order, please contact us first at support@holymouthwash.com before filing a chargeback with your bank or card issuer.

Most issues — missing orders, defective products, unauthorized charges — can be resolved directly by our support team within one business day.

Filing a chargeback without first attempting to resolve the issue with us may result in:

  • Delays to a resolution while the chargeback is investigated by the bank
  • Suspension of your account and future orders being declined
  • Collection action if the chargeback is determined to be unjustified

If you notice a charge you do not recognize, contact us immediately — we may be able to identify the order (e.g., it may have been placed by someone in your household) before any dispute action.

9. Refunds

All refunds are issued to the original payment method used at checkout. Refund processing times:

  • Our side: within 5–10 business days of approval
  • Bank processing: additional 3–10 business days, depending on your card issuer

Refund eligibility and conditions are described in our [Refund & Return Policy].

10. Pricing and pricing errors

All prices shown on the Site are in the currency displayed at checkout and are inclusive of applicable VAT or sales tax where required by law.

In the event of a pricing error on the Site:

  • We reserve the right to refuse or cancel any order placed at the incorrect price
  • If an incorrect price is obvious (e.g., a product listed at 10% of its actual value), we will contact you with the correct price and offer you the option to confirm the order at the corrected price or cancel for a full refund
  • A contract is only formed at the point of dispatch, so pricing errors can be corrected before that

11. Security

We take the security of your payment information seriously:

  • All payment information is transmitted over encrypted (TLS/SSL) connections
  • Our payment providers are PCI-DSS compliant
  • We do not store full credit card numbers on our systems
  • Your payment credentials are handled by Shopify Payments, Apple, Google, PayPal, or other authorized providers

However, no method of electronic transmission or storage is completely secure. While we implement industry-standard protections, we cannot guarantee absolute security.

If you believe your payment information has been compromised, contact your bank or card issuer immediately and let us know at support@holymouthwash.com.

12. Fraud prevention

To protect our customers and our business, we use automated and manual fraud screening on orders. This may include:

  • Verification of billing and shipping address consistency
  • Checks against known fraud patterns
  • Card issuer verification (AVS, CVV)

If we suspect fraudulent activity, we may:

  • Request additional verification from you before processing the order
  • Delay shipping while we investigate
  • Cancel the order and refund your payment
  • Contact the relevant authorities where legally required

Legitimate customers occasionally trigger fraud checks (this is common for first-time international purchases). If your order is held for review, we will contact you by email.

13. Taxes and duties

Sales tax, VAT, and GST:

  • US: Sales tax is added at checkout where applicable based on your shipping address and the relevant state's nexus rules
  • UK and EU (Ireland): VAT is added at checkout where applicable, in accordance with UK and EU rules for low-value imports from non-EU/UK sellers
  • Canada, Australia, New Zealand: GST or equivalent is added at checkout where applicable

Customs duties and import taxes on international orders are the responsibility of the customer and are not included in the product price or shipping cost. See our [Shipping Policy] for details.

14. Contact us about payments

For any questions about payments, charges, or billing issues:

Email: support@holymouthwash.com

Response time: Within 1 business day, Monday to Friday, 9 AM–5 PM Mountain Time (MST).

Business Address: 426 Sunflower Dr, Ames, IA 50014, USA

Phone: +1 307-637-5151

Business hours: 9 AM–5 PM Mountain Time (MST), Monday to Friday