We're a small team. Every message gets a real reply, usually within a business day. No ticket numbers, no escalation queues — just someone reading what you sent and helping you out.
Before messaging, most questions are already answered on these pages:
Refund policy — the 60-day guarantee and returns process
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Send us a message
This form 👇 goes straight to us.
Replies come within 1 business day, Monday to Friday, 9am–5pm GMT.
Include your order number if you have one. The more detail you give us upfront, the faster we can help.
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One more thing
We actually read every message.
If you've used the product and had a great experience — or a bad one — we want to hear either. Feedback shapes every next formulation, every new product, every update to how we do things.
