FAQ

The practical stuff.

Shipping, returns, and how to reach us.

Here's how shipping and returns work at HolyMouthwash. Read through before ordering if you want to know what to expect — or jump to the section you need.

If your question isn't answered below, email support@holymouthwash.com and we'll come back to you within a business day.

Your Mouth is Whole.

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Shipping

Where we ship and how long it takes.

We ship to the UK, US, Canada, Australia, New Zealand, and Ireland. If your country isn't listed, we can't ship there yet.

Orders placed before 4pm MST are processed the same business day. Orders after that ship the next business day. Nothing ships on weekends or public holidays.

Handling takes 1–3 business days. Transit takes 3–7 business days. Most customers receive their order within 4–10 business days from the time of purchase.

Standard shipping is $4.99, or free on orders over £35 / $45 / €40. Country thresholds vary slightly — the exact figure for your country shows at checkout.

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Tracking

Where's my order?

Once your order ships, you'll get a shipping confirmation email with a tracking link. Allow 24–48 hours after dispatch for tracking to update.

If you haven't received a shipping notification within 3 business days of ordering, email support@holymouthwash.com and we'll look into it.

You can also check the Track your order page anytime.

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The 60-day guarantee

If it doesn't work, we refund you.

Every HolyMouthwash order comes with a 60-day satisfaction guarantee.

If the product doesn't work for you — for any reason — email support@holymouthwash.com within 60 days of delivery and we'll refund you in full.

You don't have to return the bottle. Keep it. Give it to someone. Throw it out. Your call.

This is different from a standard return. The guarantee covers the product not working as you expected, even if you've already opened and used it. Refund goes back to your original payment method within 5–10 business days of us processing the request.

Choose holy.
Choose whole.

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Returns & exchanges

For unused products.

If you want to return an unused, sealed product — wrong bundle ordered, changed your mind before opening — we accept returns within 60 days of delivery.

To start a return, email support@holymouthwash.com with your order number and a short note. We'll send you the correct return address (it varies by country) and the next steps.

A few things to know:

Items must be returned in new and unused condition (unless defective). Customers pay return shipping — we don't include prepaid return labels. No restocking fees — what you paid is what you get back. Refunds are processed within 7 days of us receiving and inspecting the return.

Prefer an exchange instead? Mention it in your email and we'll guide you through it.

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Payment & currency

Charged in your local currency.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

Prices display in your local currency based on your location — GBP, USD, EUR, CAD, AUD, or NZD. The amount charged to your card is the amount shown at checkout.

If your card's home currency is different from the checkout currency, your bank may apply its own exchange rate or foreign transaction fee. That's between you and your bank.

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Changing order

Before it ships, yes.

If you need to change or cancel your order, email support@holymouthwash.com as soon as possible.

If your order hasn't shipped yet, we can cancel it or update the shipping address. Once it's shipped, we can't cancel it — but you can still use the 60-day guarantee for a full refund.

We can't change shipping addresses on orders already in transit. Double-check your address at checkout.

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Wrong address

Please double-check at checkout.

If a package is delayed, lost, or returned because of an incorrect or incomplete shipping address, we're not responsible for the cost of re-shipping it.

We'll always try to help resolve the issue. But if the package comes back due to an address problem, we may ask you to cover the cost of sending it out again.

Triple-check your address before placing the order. It saves us both a headache.

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Lost or delayed

If something seems off.

If your tracking hasn't updated in several days, or your order is significantly later than expected, start here:

Check the tracking link from your shipping confirmation email. If there's no movement, contact the carrier first with your tracking number. If they can't help, email us at support@holymouthwash.com and we'll step in.

We work with DHL eCommerce, FedEx, and local postal services (USPS, Australia Post, New Zealand Post, Canada Post) depending on destination. The carrier assigned to your order varies by country and service.